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“Unmetered” Usage Policy

"Unmetered" usage policy and definitions pertain to certain shared or web hosting accounts that may be offered.

Web Space, Bandwidth and Data Transfer

Business and Business Pro HostPapa customers now have access to unmetered web space, bandwidth and data transfer while Starter customers have 50GB of web space and unmetered bandwidth. Essentially then, customers may use whatever web space and bandwidth is necessary for their web hosting needs. Subject to these terms, HostPapa makes every reasonable commercial effort to provide its customers with the storage, bandwidth, and data transfer resources required to power their websites, as long as the customer’s use of HostPapa’s services abides with our Terms of Service. Our goal is provide the resources our customers require for a typical website that may experience periods of growth, which may result in increasing demands for resources (such as web space storage or data transfer) without being subject to additional hosting charges.

What is acceptable and appropriate usage?

HostPapa is continually investing in technology and support features. Our web hosting solutions have specifically been designed to serve the web hosting needs of small and independently owned and operated businesses and organizations around the world. Since a customer’s website is hosted their with hundreds of others on our servers in a virtual community, our offerings are really not intended to support enterprise level or large company requirements. For that, we recommend purchasing at least a virtual private server (VPS).

HostPapa web hosting is a shared web hosting service, which ultimately means a number of customers' websites are hosted within the same server environment. To ensure that our hosting is first-class, reliable, and available to all customers within that server community, an individual customer's website usage cannot adversely affect the performance of other customers' sites. We monitors our platform 24/7/365 to ensure that any one customer is not adversely affecting the performance of that server. If this happens, we will take preventative measures to ensure that the entire community is protected.

Lastly, our web hosting services are intended to host websites, not provide backup or storage facilities for users' data. Using web hosting primarily as an online storage space for archiving electronic files and images is strictly prohibited. Our servers are for web hosting usage only.

What is unmetered?

  • Unmetered web space (Business and Business Pro): Customers may a website as large as they like with hundreds or thousands of web pages and not be penalized for exceeding any upper or ceiling limit. However, please realize that there are many other users on each shared server and growing a website very large too fast will impede the performance of that server, as using too many server resources will negatively impact other customers on that server. We will place some constraints on how fast a website can grow and monitor the server resources closely. The vast majority of our customers' sites grow at rates well within our rules, however, and will not be impacted.
  • Unmetered bandwidth and data transfer: HostPapa does not meter the amount of visitor traffic a website can receive or on the amount of content a customer can upload to their website in any given month. HostPapa’s bandwidth and data transfer charges are all inclusive; there are no additional fees based on increased use of bandwidth, so long as the customer abides by the Terms of Service. This rule only comes into play when a customer uses excess server processing power that negatively impacts the performance of the server and provides a bad customer experience in that server community. Minimizing the impact on an individual server's processing power is key to the overall performance on that server. In the vast majority of cases, if a customer uses the web hosting service appropriately, visitors to their website will be able to view, download, and add as much content from as they wish. However, in certain circumstances, our server processing power, server memory, or anti-abuse controls could limit downloads or access to a site. Violators to the above rule will not be tolerated. Customers can upload all the content that they require each month subject to the rules as outlined above.
  • Unmetered hosting space but excessive MySQL files: On most HostPapa shared and reseller plans, we do not set limits on the amount of disk space or data transfer allowed for an individual customer account, nor do we charge additional fees based on an increased amount of usage, so long as the customer is compliant with our Terms of Service. However, HostPapa’s services are designed to host websites and as such, we DO NOT provide unlimited space for online storage, backups, or the archiving of electronic files, email, documents, log files, etc., and such activity shall result in the termination of the customer’s account(s) without notice. Furthermore, accounts with an extraordinarily large number of files can have an adverse effect on server performance. This includes, but is not limited to, accounts with an excessive number of MySQL/PostgreSQL tables, or of a database size that may negatively impact the performance of our servers. HostPapa may request that the number of files/nodes, database tables or total database usage be reduced to ensure proper performance for all customers on that server, or we may terminate the customer’s account, with our without notice.
  • Unlimited domain/website hosting: All HostPapa shared and reseller plans (with the exception of Starter Shared Hosting which only allows for one hosted domain/website) do not set an upper limit to the number of domains/websites a customer can associate with their web hosting account.

For more specific terms of service, we ask that you refer to the acceptable use section of our Terms and Conditions.